Shipping policy

MAVLLI SRL — Shipping Policy

Effective date: 10 May 2025

1. Merchant Information

Seller of record:
MAVLLI SRL
VAT / Company number: BE1013603181

Registered office:
Rue Auguste Van Zande 101
1080 Molenbeek-Saint-Jean
Belgium

Customer support:
Email: info@mavlli.be
Phone: +32 471 81 42 18
Business hours: Monday–Friday, 08:00–17:00

2. Shipping Destinations

We offer standard shipping to the following countries:

  • Belgium

  • France
  • Netherlands

If your delivery location requires special access or handling, please contact us before placing your order.

3. Order Processing Time

  • Standard stock items: processed within 2–5 business days

  • Custom-made or made-to-order products: processed within 7–14 business days

Orders are processed Monday to Friday, excluding Belgian public holidays.

4. Estimated Delivery Time

Estimated delivery times after dispatch:

  • Standard free shipping: 10–15 working days

  • Express shipping (if offered at checkout): delivery times will be displayed before payment

Total estimated delivery time = processing time + delivery time

Delivery times are estimates and may vary depending on destination, product type, and carrier conditions.

5. Shipping Costs

  • Standard shipping is free of charge for orders over 500EURO

  • Orders under 500EURO are charged a flat fee of 80EURO per order.

  • No shipping fees are added at checkout

  • No additional delivery charges apply after payment

If an order requires exceptional transport conditions (e.g. restricted access, special lifting equipment), this will be discussed with the customer before order confirmation.

6. Freight & Large Item Deliveries

For fence panels, posts, and bulk materials:

  • Deliveries are handled by specialised freight carriers

  • Curb-side delivery is standard

  • Unloading, placement, or on-site handling services are not included unless agreed in advance

  • Additional services may involve extra charges, subject to prior customer approval

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

8. Delivery Issues

Damaged Goods

Please inspect your order upon delivery.
Any visible damage must be reported to MAVLLI within 48 hours of receipt, accompanied by clear photographs.

Missed Deliveries

If delivery fails due to customer unavailability, re-delivery may be arranged according to the carrier’s conditions.

Incorrect Address

Customers are responsible for providing accurate delivery information. MAVLLI SRL is not responsible for delays or losses resulting from incorrect addresses supplied by the customer.

9. Contact

For any shipping-related questions, please contact:

MAVLLI SRL
Email: info@mavlli.be
Phone: +32 471 81 42 18